MIDDLE EAST 2026 SPEAKER

Rahul Kumar, Head of Customer Service & Excellence, EMAAR

PropTech Connect » Speaker ME » Rahul Kumar, Head of Customer Service & Excellence, EMAAR

Bio:

Rahul Kumar is a distinguished leader in customer service, heading teams for a prominent real estate developer in the UAE. Under his guidance, customer service teams spanning India and the United Arab Emirates are transforming client interactions across properties, retail, entertainment and hospitality by embracing digital solutions and optimizing communication channels. Previously, Rahul spearheaded Amazon’s Artificial General Intelligence and Machine Learning Services across Europe and the Middle East. As a pioneering force in the development of Large Language Models, he led international AGI teams across five countries, delivering advanced machine learning data in more than five languages. Rahul’s expertise extends to enhancing foundational AI models, where he played a key role in establishing rigorous quality assessments to uphold accuracy and champion Responsible AI (RAI) principles. With deep experience at the intersection of AI innovation and customer service excellence, Rahul is uniquely positioned to identify impactful real-world applications and leverage cutting-edge technologies to solve complex challenges.

Rahul’s LinkedIn:

Bio:

EMAAR’s Website and LinkedIn:

Emaar is a pioneering master developer that has been shaping Dubai’s landscape since its inception in 1997. Listed on the Dubai Financial Market as a public joint-stock company, Emaar is globally recognized for its iconic developments, including Downtown Dubai’s landmark attractions — Burj Khalifa, The Dubai Mall, and The Dubai Fountain. Driven by a vision to become the world’s most valuable and trusted company, Emaar is committed to enriching lives through design excellence, quality construction, and timely delivery, powered by a world-class team and a strong legacy of innovation. With proven strengths across properties, shopping malls and retail, as well as hospitality and leisure, Emaar continues to redefine modern living on a global scale. Reflecting the dynamic spirit of Dubai, Emaar’s diverse portfolio spans master-planned communities, world-renowned hospitality and leisure destinations, and premier retail developments. Its hospitality portfolio features prestigious brands such as Address Hotels & Resorts and Armani Hotels & Resorts, while its retail assets include The Dubai Mall — the world’s most visited retail and entertainment destination — along with Dubai Marina Mall and Souk Al Bahar. Emaar also continuously sets benchmarks for immersive cultural and entertainment experiences through destinations like Dubai Opera, Dubai Aquarium & Underwater Zoo, Reel Cinemas, Dubai Ice Rink, and VR Park, further reinforcing its role as a leader in lifestyle innovation and urban transformation.

About EMAAR: