David sees operations as, ultimately, a long-form problem solving exercise. Since he was a kid, he has been taking things apart to understand how they work and to see if he could put them back together better. In blending the qualitative and quantitative effects of actions and processes, he loves the challenge of understanding how actions and processes impact people, as well as key performance metrics. Whether it be nearly 10 years of creating that spark to start a person’s day at Starbucks or the last two years earning, building, and expanding the trust of being in someone’s home with Hello Alfred, his career experiences have instilled in him a passion for building and improving frameworks while creating the best possible experience for every person it touches. Combining the emotional intelligence gained from two decades of front-line service experience with an Organizational Behavior – Business Leadership degree from Northwestern University has positioned him as a data-driven servant leader with an eye for strategic vision. He looks for opportunities to support the growth of industry disrupters while ensuring that internal and external stakeholders are able to recognize and experience a brand’s unique value propositions.
