How does ENGIE Services use technology to deliver exceptional client service

ENGIE Services is a leading facility management company, also delivering comprehensive Technical Support for buildings. As a crucial component of their strategy, ENGIE was looking to further increase the time spent on delivering exceptional service to clients.

For this purpose, optimising technical maintenance, improving operational transparency, and enhancing service quality for their clients was critical.

To achieve this objective, ENGIE selected SINGU as a trusted partner. SINGU provides an innovative cloud-based CAFM platform designed to streamline facility maintenance and ESG operations. They support the daily operations of some of the largest real estate portfolios globally, across commercial, multi-site retail and logistics & warehousing in over 35 countries, with more than 200,000,000 square metres of real estate being managed on their system.

Within months of onboarding SINGU:

• ENGIE’s asset registry was restructured and unified through a centralised system for asset and work order tracking.
• Various tasks, such as scheduling regular equipment checks, were automated, enabling preventive maintenance.
• Downtime was minimized as teams could act quicker on addressing threats and plan technical work with greater precision through real-time monitoring of equipment and task management.
• Maintenance costs fell sharply through optimized operations.
• Transparent and actionable reporting, including digital audits for compliance and quality assurance, became the norm as teams gained access to the history of service requests and could track their execution of property inspections.

“SINGU is more than just a software provider; they are a trusted partner in our real estate operations. Their team listens to our needs, evolves with our requirements, and takes a consultative approach to problem-solving. Thanks to their intuitive and reliable system, my team can focus on what matters most—delivering exceptional service to our clients.”

– Blazej Haniszewski, Site Manager (ENGIE Polska)

How are other property owners, asset managers and technical teams working with SINGU already getting results from the power of intuitive technology?

• Up to 50% reductions in process times, saving hundreds of labor hours monthly.
• Up to 20-30% tenant satisfaction improvement, as SINGU streamlines issue resolution and enhances communication.
• Up to 25% savings in vendor costs and a 500% ROI, thanks to automated workflows and optimized vendor management.
• 40% Faster Ticket Resolution Time
  • SINGU automates the assignment and tracking of maintenance which can lead to a reduction in average ticket resolution time by up to 40% compared to traditional, paper-based systems.
• 25-50% Higher Inspections Compliance
  • Digital inspection solutions typically increase compliance rates by 25-50% and reduce inspection times by up to 46% with instantly digitized and stored documents, ensuring compliance documentation is always up-to-date.
• 90% Higher Vendor SLA Adherence
  • Managers can monitor all open, in-progress, and closed tickets, with SLA status indicators, ensuring accountability and proactive management resulting in SLA compliance rates increasing to over 90%, reducing penalties and improving service quality.

Check out the YouTube video here.

Learn more about how SINGU supports operational clarity and speed, consultative, outcome‑driven deployments, scalability across sites, countries, teams, the transition from reactive to proactive asset care, and their embedded subject‑matter expertise, on their website here.