How Landsec is Levelling Up Tenant Experience and Setting a New Benchmark for Commercial Property

Workplaces today need to do more than just provide desks and meeting spaces – they must connect people to places, communities, and opportunities. Landsec, a leader in commercial property, understands this shift. Their latest innovation, the Landsec Experience App, redefines what it means to work in one of their London properties.

Developed in partnership with Smart Spaces and powered by HID Global, the app offers tenants a smarter, more seamless experience. It’s not just about technology; it’s about making workspaces intuitive and empowering.

A solution for modern problems

For years, tenants struggled with fragmented systems – managing multiple access cards, dealing with outdated communication tools, and juggling different apps for each building. Landsec recognised the opportunity to simplify and innovate. Partnering with Smart Spaces, they set out to create a single platform that would unify their entire London portfolio, all while keeping design human-focused and easy to use.

As Oliver Knight, Head of Workplace at Landsec, explains: “Partnering with Smart Spaces, we are delivering a seamless digital experience for all our customers and their employees.” This vision has come to life in a solution that combines innovation with intuitive usability.

A single platform for seamless management

Rather than relying on multiple apps for each building, Landsec has streamlined operations with one app for its entire London portfolio. All content and building updates are now managed centrally, making it easy to send information to specific buildings or across the entire portfolio. It’s a simple, efficient solution that ensures tenants stay up to date, whether the information is building-specific or for the wider Landsec community.

Onboarding new users is quick and straightforward, with everything accessible in one place. For building managers, the app reduces the complexity of managing different systems, making daily workflows more efficient. With one unified platform, both tenants and managers benefit from a more streamlined, user-friendly experience.

How the app transforms experiences

The Landsec Experience App is much more than just an access tool – it’s a gateway to a smarter, more connected workday. With HID technology, tenants can access any building in the Landsec portfolio using their smartphone or smartwatch, ensuring secure, personalised entry to authorised spaces. This integration provides seamless access while keeping everything simple through one unified platform.

But the app goes beyond just access – it fosters a sense of community and connection. Acting as a central hub, it delivers updates, enables participation in building events, and lets tenants personalise their workspace. Booking desks, reserving meeting spaces, or discovering the latest wellness sessions becomes intuitive, turning everyday tasks into effortless experiences.

User engagement is a top priority for Landsec, and the app plays a key role in creating a vibrant, interactive community. The team offers a range of exciting events, from lunchtime yoga sessions to live sports screenings, with tenants able to easily book their spots through the app. This focus on engagement helps foster a sense of community and well-being, enhancing the overall tenant experience.

The app also keeps users in the loop with the latest announcements, from free coffee at the café to pop-up stalls and key health and safety updates. Push notifications ensure tenants never miss important updates, and the app includes offers and discounts in the local area, which is a key part of Landsec’s strategy to support tenants and the surrounding community.

The human touch

More than the technology, what makes the app transformative is its impact on the people who use it. Imagine skipping queues with touchless entry on a busy morning, finding the perfect desk in seconds, or effortlessly staying updated on community events.

Oliver Knight sums it up: “In a world where everyone’s fighting to encourage employees back to the office, giving them an extra reason to come is no bad thing.” By simplifying access and enhancing usability, the app becomes an invaluable tool in creating a better workday.

A new benchmark

Since its launch, the app has set a new standard for commercial property. For tenants, it simplifies everyday tasks and makes the workplace more enjoyable. For building managers, it centralises operations, making everything more efficient – from bookings to energy management. And for Landsec, it reinforces their commitment to sustainability and innovation.

By integrating with wider offerings, such as Landsec’s Myo flexible workspace, these features don’t just simplify operations; they elevate the overall user experience. Knight highlights: “We’re really keen to work with someone who’s got experience but also has the right level of functionality to meet our customer needs. Access control is the key part of that, but also integrating the wider offerings around amenity retail and interfacing with other APIs, such as our Myo flex workspace.”

Looking ahead

The Landsec Experience App isn’t just a technological achievement – it’s a bold reimagining of what workplaces can be. By combining innovation with a true understanding of people’s needs, Landsec has created something truly special: workspaces where people don’t just work but thrive.

This isn’t just a solution – it’s a vision for the future of work, where technology and human connection drive the next generation of workspaces.