ISS A/S Switzerland headquarters implements AI-driven facilities management solution

As cities like Zurich gain momentum in the development of generative AI, there’s growing interest in how these technologies can intersect with existing infrastructure, especially in the realm of smart buildings. ISS Switzerland, a leading facility services company, is exploring how to make the wealth of data generated by modern buildings more usable and actionable in real time. With this approach, ISS Switzerland is not just adopting smart building technology — it’s shaping how AI meets real-world facility needs.

At ISS Switzerland’s headquarters, the CUBE, hundreds of IoT sensors collect millions of data points every week on everything from occupancy and temperature to air quality and energy usage. While the data volume offers significant potential, the facility team faced a common issue: making sense of it all quickly and effectively.

To address this challenge, ISS Switzerland implemented the akenza IoT platform, including the AI-assistant Genio at the CUBE. This platform brings AI-driven insights to the physical world, by enabling facility teams to ask simple questions like, “How many people are in the office right now?” and receive accurate, real-time answers within seconds.

The success of this partnership highlights how AI serves as a bridge between complex sensor data and the practical needs of facility teams. “The platform is like a conversation partner for the building,” explains Roger Gygli, Head of Digital Transformation at ISS Switzerland.

This ISS Switzerland-akenza collaboration represents a broader vision: using AI not just for automation or predictive maintenance but to create intelligent experiences that improve operational efficiency and elevate user satisfaction.

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