Justin Picciano, VP Customer Success, Introhive

As Vice President of Client Success at Introhive, Justin Picciano is accountable for driving revenue growth and retention. Prior to this role, he held multiple senior-level positions across customer success and strategic execution, driving initiatives that have led to sales and services transformations. Justin was VP of Client Success, North America at Avaya, where he developed strategies to improve client retention and satisfaction in the transition from perpetual license to subscription license model. Before that, Justin has served leadership positions at various start-ups, standing up new Client Success functions and changing cultures from service delivery to successful, measurable outcomes. The backbone of Justin’s experience is building trust through relationships and leveraging those to achieve multi-dimensional growth.