Who does Maud look forward to meeting?
“I am looking forward to meet Rajat Dhawan. Rajat isn’t just running tech for a hospitality firm—he’s transforming it. His work with AI-focused tools (e.g. GPT responses, sentiment analysis) and platform architecture (Snowflake-based, modular) reflects bleeding-edge adoption of PropTech solutions at scale. Soho House is famed for its immersive, premium in-person experiences. Rajat has designed the digital infrastructure behind House Connect, House Pay, table bookings, and the SH.APP, enabling a hybrid physical–digital member ecosystem – a model increasingly relevant for landlords and operators seeking to integrate in-property digital engagement.”
Maud Santamaria is the Global Real Estate and Workplace Director at GWI, where she is redefining workplace strategy to enhance the employee experience. She leads workplace and portfolio strategy in house while also shaping the Workplace Experience industry as the chair of the Special Interest Group at IWFM: Customer Experience. Since joining GWI in 2022, Maud has played a key role in introducing innovative solutions to workplace challenges across the portfolio while implementing Return to the Office experience to drive GWI growth strategy. With a deep passion for creating engaging and effective work environments, Maud has transformed corporate offices. Her career journey, from designing offices working from a Global office furniture manufacturing, supporting clients Workplace and FM operations across 18 countries at a global service provider to spearheading GWI’s CRE and workplace strategy, reflects her commitment to creating inspiring workplaces that foster productivity and well-being. Maud has also developed a Workplace App for clients when she was working for Mace in collaboration with Spica Technology combining Sensors technology and integrating many different system including catering, VMS, lockers.
