Parks Associates and DOOR Research: Connected Building Systems Show 20% Average Increase in Operating Efficiency

Parks Associates and DOOR released new research, From Smart Home to Building Intelligence, highlighting the operational impact of connected building technologies in multifamily properties as the industry transitions from standalone smart-home and security solutions to integrated building-intelligence platforms.

The research shows that integrated systems are transforming multifamily property management through centralised visibility, automation, and data-driven operations.

Key research findings from Parks Associates include:

• 20% average increase in operating efficiency from connected building deployments.
• 18% reduction in operating costs through integrated smart building technologies.
• 19% reduction in energy costs and 18% reduction in water costs with smart building systems.
• 21% decrease in safety and security incidents among properties deploying connected building solutions.

Kristen Hanich, Sr. Director, Research, Parks Associates, said, “Smart building technologies are evolving into core operational infrastructure for multifamily properties. When access control, IoT signals, and property data are integrated into centralised platforms, operators gain real-time visibility and automation capabilities that improve safety, efficiency, and operational resilience.”

Dave Lillis, CEO of DOOR, said, “Multifamily is moving beyond point solutions toward a more integrated way of operating. As these systems come together, operators can run their properties with greater clarity and control. Building Intelligence is what makes that possible.”

The research highlights access control as a core component within the broader Building Intelligence framework, connecting identity, device data, and property operations through centralised platforms. Currently, 70% of multifamily companies report deploying smart door locks in at least one property, rising to 91% among luxury properties, as operators implement connected systems to manage access for residents, staff, and vendors across portfolios.

Source